FAQ 🔎
GENERAL INFORMATION
How many languages can be browsed?
The navigation languages of www.hausofdietrich.com are English and German.
Do you replace out-of-stock items?
If an item is out of stock, it will be indicated as "temporarily out of stock" and we will try to replace it as soon as possible. If there is no stock available, it will be removed from the website.
I want to collaborate with HAUS of DIETRICH, who do I contact?
If you want to represent our brand in social networks, offer yourself as a model or publish an article in a magazine, please contact: shop@hausofdietrich.com
EXCHANGES AND RETURNS
Do you have a return policy?
Yes, you may cancel your order for any reason up to 30 days from the date on which you receive the Shipping Confirmation, by notifying us of your decision to cancel using the following contact details: through the email shop@hausofdietrich.com, or by calling our phone number +49 40 349 941 77.
What is the warranty of the items?
Your HAUS of DIETRICH jewelry item is warranted by SKYlink GmbH Ltd for a period of two years from the original date of purchase. Under the terms and conditions, your HAUS of DIETRICH warranty covers manufacturing defects only.
PAYMENTS AND PRICES
How do I use an offer code?
To redeem an Offer Code, add the code to Discount Code on the checkout page and click APPLY.
What payment methods can I use?
Payment can be made by Visa, Mastercard, American Express, PayPal, Apple Pay (only for iPhone or iPad APP), Google Pay, Shopify Pay and SOFORT transfer.
ORDERS AND DELIVERIES
What should I do if I receive an incorrect or damaged item?
If you receive an incorrect or damaged item, please contact our customer service: through the email on our website, or by calling our phone number +49 40 349 941 77.
What address details do I need to include for delivery?
We require the following fields to be completed for your delivery address in the checkout process:
- First name
- Last name
- Street and house number
- Postal code
- City
- Province
- Country/Region
- Phone number
Please provide accurate address details to avoid any unnecessary delivery delays.
